Mayan Luxury Spa

"So disappointing! I requested a deep tissue massage of 120 minutes. The masseuse stroked like you would a cat! No attention to the feet at all, she covered them with the sheet and gave them a squeeze ha!! The room to change after had only a cheep plastic brush, luckily I brought my own and finally lots of EMPTY product bottles; hair spray, deodorant etc. the magnifying mirror light didn’t work 300 Euros. I booked a deep tissue the next day at a local massage place and got what I needed- at 1/3 the price. This ”Mayan” spa is a ripoff for tourists, even the tea served after was 1/2 a cup and Luke warm. AVOIDM"

"I had a relaxing massage with Elena, it was amazing! the place nice and clean and the massage really good, however, there is no SPA, just a sauna and a chromotherapy shower"

"My trip to Barcelona is never complete with the spa at El Palace Hotel. I am treated like a Queen. I rek6ax & they cater to me. I get to escape & am introduced to new products & techniques. Thank you!"

"EDIT: They lied to invalidate the review they said we were on drugs and that is a complete lie to invalidate a bad reviewAbsolutely Awful – Avoid at All Costs!If I could give this place zero stars, I would. Hands down the worst spa experience ever. My girlfriend and I booked a couple’s massage for Valentine’s Day, expecting a relaxing and rejuvenating experience. Instead, we got rudeness, a suffocatingly tiny space, and a complete waste of money.First off, the place is ridiculously small—more like a cramped closet than a spa. The moment you walk in, you’re hit with this awful, stale smell that lingers everywhere, making it impossible to relax. Honestly, it felt more like a neglected basement than a wellness retreat.Now, the staff. Where do I even begin? The massage therapists were incredibly rude and unprofessional. I decided to skip my massage and just let my girlfriend have hers, which apparently offended them to their core. Instead of accommodating like any decent business would, they were petty, dismissive, and passive-aggressive the entire time. My girlfriend, the one actually getting the massage, was treated like a nuisance rather than a paying customer. It was supposed to be a peaceful, intimate experience, but instead, it was an hour of dealing with bad attitudes and tension—exactly the opposite of what a spa visit should be.But the cherry on top? When it was time to pay, we had a couple of simple questions about the bill, and the staff’s condescending, snarky attitude was unbelievable. Instead of being helpful, they acted like we were stupid for even asking. No customer service, no professionalism—just eye-rolling and short, dismissive responses.This place is a total scam. Do yourself a favor and spend your money somewhere that actually values its customers and understands what hospitality means. Avoid at all costs!"

"What a memorable experience! I went to the spa along with my husband on Valentines Day, and it was the best decision we made! It was very clear from the beginning, that the customer experience is a high key point to the company. The staff was so welcoming and had a great attention to details. This has now become out go-to spa for when we are in Barcelona! Thank you!"

"A really pleasant experience with welcoming people and the nicest environment! The Mayan healing atmosphere is truly unique.I have a poor memory for names (I'm sorry for the lovely young lady who gave me my treatment) but I can say that I experienced the best massage I've ever had. You can ask for the girl with the cool tattoos (with old school faces/portraits) and the bright smile."

"I hate to write a bad review, but this facial experience was absolutely terrible and I would hate for someone else to waste their money like I did. I had high hopes after reading great reviews here, but it was undoubtedly the worst facial I've had.The provider spent the large majority of the treatment cleaning up the room, (either repeatedly rinsing lukewarm towels to wipe my face with, arranging product, cleaning facial bowl, etc.) while leaving me to simply lie on the bed numerous times. This was an incredibly low touch experience, and the VERY minimal cleanse, exfoliation, mask, etc. was lackluster and abrupt. No steam, no massage, no hot towels, and not at all what I was expecting for a luxury spa. I was genuinely shocked at the lack of attention and skill. The treatment room was completely clean and reset before I even got up; she spent almost half of the time cleaning up or trying to find things in the cabinets. She also started 15 minutes late, which cut into and shortened the treatment time. Overall a highly disappointing experience."

"Esmerelda and Marta gave us the best massages of our life. Fantastic service and experience. Would reccomend to anyone"

"Save your money. They sell couple massage but you are basically not even in the same rooms. Terrible staff, terrible massage. We paid 350€ for basically nothing."

"I really enjoyed myself. I got a massage and lunch after. Both were good--though not amazing. This is the only place in Spain I got a massage so I can't compare but I found it to be a very nice atmosphere and pleasant for relaxing."

"It was such a lovely experience - I feel like a new person. Ivania was so sweet and did such a great job working the kinks out of my back. The facilities were also clean and well-maintained. I’d definitely recommend it!"

"I had an awesome spirulina detoxifying session with Alina! Truly recommend!"

"Beautiful spa with sauna and rainshowers. I had the 4-hands massage and the masseuses were great; also great for deep tissue massages. Definitely on the higher end for prices, but sometimes there are promotions."

"I had a facial with Veronica who was absolutely lovely. Both her and the receptionist were very attentive and welcoming. The procedure itself was incredibly relaxing and very professional. Minimalistic yet very stylish facility adds beautifully to the overall experience. Would definitely come back next time I’m in Barcelona."

"Had a lovely hour and a half and have to recommend Alana for the amazing massage. It was full of feeling and positive energy whilst also being full on (I don’t like too mild massages) and combined with stretches. Different to anything I have had before and a must-have-again next time I am in the area. Very enjoyable half hour in the Mayan Sauna before the massage was great to transition from the city bustle. Well deserved 5 stars."

"I totally recommend it. The vibe and the space is something special. Alana took care of me in a very tender way. Thank you so much Alana.I had the the Mayan escapada de lujo and I spent all my afternoon relaxing and enjoying."

"The customer service was great and the facility was clean and relaxing. Unfortunately, the massage therapist did not want to give me a deep tissue massage and was surprised I had booked an 80 minute deep tissue. She said “that’s very long!” I’m an athlete and teach intense fitness classes for a living and regularly book deep tissue and sports massages at luxury spas. The massage was definitely a Swedish massage despite my request. She then ended the massage early said that since I’m also getting a facial she would start the facial and then continue the massage for a bit when I turned to face up. The facial was great by the way, my face was glowing! However, I can’t help, but assume that the massage therapist didn’t have the skill, strength or desire to perform the 80 minutes deep tissue. As I left the front desk worker asked me to immediately rate the service on an ipad as the massage therapist stood watching and which was awkward. For the price I expect to receive the service I booked. I would never pay so much for someone to lightly stroke my back. The staff was very polite and kind and I might return for a facial, but not for a massage."

"I actually experienced their service at the Renaissance hotel where i stayed, not knowing i could have gone to their full spa at The Palace Hotel.I had the Tuukul massage. My therapist Alana was simply extraordinary! A combination of aroma therapy, sound therapy, acupressure, active stretching, and deep tissue massage, it was the best massage experience I've had and I've been to some of the most exclusive resorts."

"I definitely highly recommend The Mayan Luxury Spa. Alana and Marina were very welcoming and kind from the start and explained everything very well. The deep tissue massage provided by Marina was just perfect and she really takes your preferences into account. Moreover, the mexican sauna and chromatic shower with some relaxing time afterwards were a great addition as well in which they really have a great eye for detail.Overall it has been the most wonderful and relaxing experience and the Mayan aspects made it a really unique one."

"Very, very professional. They are greatly focused on relaxation, and I had to tell my masseuse to go a bit harder at one point, but overall an excellent experience. I had Gaby do me the deep tissue massage and she did a great job 👍🏻"

"The most beautiful, attentive experience. Thank you, Paula for taking care of me - it was the perfect way for me to relax and slide into the weekend mode. Looking forward to coming back!"

"Such an amazing experience! He worked out the spots that were hurting me more and I haven’t felt this relaxed in ages. Highly recommend using this place."

"Transcendental experience from start to finish..I loved everything about my experience here - the authentic sounds, the thoughtful details (tea, chocolate, flavored water, minimalist touches/decor), but most of all the kindness and professionalism showed by Alice. Was having a rough day and her incredible service cheered me up! Thank you so much."

"The hospitality and the massage itself were great but the spa experience was rushed and weird and unnecessary. The sauna is stunning but you're not allowed to just sit and relax in it. I felt there was a lot of back and forth that didn't need to happen. Over all, I would go back just for th incredible massage but for the price of the spa experience, I'm not convinced."

"I will start by mentioning that the look of the spa and the people working there are very polite and professional. However, I have to agree with the previous review. What the spa is implying is that the customer had issues with the gender of the therapists while that is absolutely not true. Next time, before you imply that your customers might be discriminating against your employees, make sure you have all facts correct.I (female) have received the massage by the male therapist, which also proves that what is written about my husband not ALLOWING him to touch me is not correct. We are very accepting and against any type of discrimination, so reading the Spa’s comment is appalling.Furthermore, even thou your business is highly ranked and liked by many, you should accept not to be to everyone’s liking and possible criticism.The fact is that the service IS OVERPRICED. Apart from it being done in one of the oldest and most luxurious hotels in Barcelona, nothing else is special. Those who had a chance to travel to the Yutacan region in Mexico would know that.We have no issues paying a premium, but the massage quality was simply missing.Hopefully, this will help whoever is considering your business!"

"The spa it self was not what I was expecting, knowing that it was located in a very posh hotel. I have arrived 10min early and nuobody was there to great me. The spa receptionist arrived late. I guess since she was late, I felt a bit rushed afterwards. The sauna itself was a bit disappointing as it’s not very hot, maybe because the gaps ant the door was so big it’s not holding the heat very well. The hydrotherapy shower was also very disappointing. I was excepting a proper light shower, but it was was just a normal shower with two spot lights in the ceiling. Not show how much of the benefit you can get out of quick shower session. And in terms of a massage (had 50min deep tissue) it was also disappointing. The therapist was quite loud making noises in the treatment room taking oils, banging cabinet door. Also she kept leaving me to take some more oil for the massage. The actual massage was not a deep tissue, it was quite abrupt and rushed. The relaxation area is super small. I have been to many spas before and I am massage therapist my self, paying 130€ for the experience I don’t think it’s worth it."

"I'm kinda shocked with this one, especially after reading the other reviews. Its so well advertised, listed as award winning etc etc. My girlfriend and I decided to treat ourselves, and took a 80 min couple massage. God, that was 80 min of gentle palming. We asked for something medium, and even during the massage asked for more pressure. I swear that was simply going over the body with hands without any effort to find any tense spots, stimulate muscles and all other things that massage is supposed to be. At one point it even became boring and i was about to sleep it thru. Yes, the place looks beautiful, and again, the staff is so nice, but this was 80 min cuddling for 420 EUROS! It's by far the priciest, and probably the least memorable massage we ever had. Both of us walked away with tense bodies and even more tense minds taking in consideration the price/quality. I still felt tired, and my back and legs were as tense as before the massage. They didn't touch our hands, face or stomach for 80 min at all! I even asked to pay special attention to neck and head. I'm not sure if the massages are poorly designed, or the employees are not massage therapists, but this has to be seriously addressed. I'm honestly shocked something like that is charged that much and feel kinda robbed. I understand for something to be expensive, specially in a luxury hotel, but damn it, you have to justify the price. It's realistically worth 1/4 of the price, for the atmosphere and some relaxation.EDIT: the spa replied and said the issue is I didnt let a guy massage my girlfriend. The male therapist DID massage my girlfriend, and that is what we asked for both when scheduling and when having the massage. Of course we are perfectly fine with that, so please dont bring up such funny comments which have nothing to do with my review. I spoke only and only about the qualify of the massage. Just funny and shows the level of (un)professionalism."

"Massage was amazing. The atmosphere is very relaxing and authentic. The staff is very friendly and professional. I’m definitely going back."

"A little disappointing.Not really what I would call a Spa. It had a changing room with a sauna that didn’t have a door, just a curtain so it didn’t really have the effect of a sauna.The ladies were lovely but facilities let it down. It was also very cold whilst having a massage.The massage was ok but nothing great. Still lots of tension as I left.We then went for dinner which is next door to the hotel with the spa package and this was terrible. Food cold, cold room and terrible service.I don’t like to leave bad reviews but I feel at £189 each for message you’d expect something better.We did stay at the hotel for 3 nights too and this was amazing. Definitely recommend the hotel just not the spa."

"I love the treatments in Mayan ´Luxury Spa, the best protocols in terms of the treatment/spa, they know how to get the guest confortable and also safe nowadays. Great covid protocols.I enjoyed yesterday a facial, my skin is now clean, brigh and perfect."

"Very small gym, with less equipments, such a beautiful hotel, they need to work on their gym"

"The experience was really goodI tried full body massageVery relaxing"

"Surprised my mom in law with a treatment at Mayan Spa. She absolutely loved it. She said the experience was fabulous and services were top notch!"

"I had an amazing spa afternoon at the Mayan Luxury Spa. The professionalism, the products used and the little attention make the experience worth it."

"This massages was one of the best I have ever had, I would recommend because you will not be disappointed.Thank you x"

"Amazing experience by lovely therapists. One of the best massages we’ve ever had!"

"Everything was perfect, very professional and amazing ambient. 😊 Alana & Marina - thank you very much for your impeccable service! ❤️"

"I was a bit disapointed with the price and lengh of the treatment. Would have expected more for the value... Will be happy to come back for a second trial for free"

"Joanna was wonderful and the whole spa experience was very special. I’ve never felt so relaxed."

"lovely experience very relaxingamazing massage"

"One star for poor service of massage and facial, the facial only scrub and mask didn’t worth 150€ ."

"Unbelievable experience…. Everyone should experience this!"

"Amazing massage, great and relaxing atmosphere, professional behavior."

"literally took my money for a reservation then cancelled on me with no refund"